Refunds and Cancellation
Nesta subscriptions are sold and billed by Apple (App Store) or Google (Google Play). We never see or store your card details, and we cannot charge, cancel or refund a purchase ourselves. Here is how to do it.
Cancel a subscription
iPhone
- Open Settings and tap your name.
- Tap Subscriptions, then Nesta.
- Tap Cancel Subscription.
Or in Nesta: You → Subscription → Manage subscription.
Android
- Open the Google Play Store and tap your profile picture.
- Tap Payments & subscriptions → Subscriptions, then Nesta.
- Tap Cancel subscription.
Cancel at least 24 hours before the renewal date to avoid the next charge. You keep paid features until the end of the period you have paid for.
Deleting the app or your Nesta account does not cancel a subscription. Cancel it in the store first.
Ask for a refund
- App Store: go to reportaproblem.apple.com, sign in, choose the Nesta purchase and select Request a refund. Apple decides.
- Google Play: Google Play may refund within 48 hours of purchase; after that, use the Play Store's Request a refund or Google Play Help. Google decides.
If something went wrong in Nesta itself, write to [support email]; we will help, and support your refund request where we can.
After you cancel
- Paid features stop at the end of the paid period. Your account, logs and plan stay, and you can subscribe again at any time.
- Free features keep working: kick counter, contraction timer, warning signs, mood check-in, crisis resources, data export and account deletion.
- To remove your data as well, delete your account.
Contact
[support email]